Deduction of charges without any prior notification of expiry of my data usage

Location/place: Belaghata, KOLKATA

Name of company/service: Airtel internet service

I am using Airtel’s 1gb monthly 2G pack.Airtel has deducted charges from my main balance without notifying me through the expiry date message for my plan.No one remembers when his plan is going to end in such a busy and hectic day to day schedule,so its duty of airtel to send a message notifying that my plan is going to end in result of which I have been charged heavily for the internet usage after expiry of my plan which from my end was being used because of lack of knowledge that my plan has expired.Please take a strict action against this so that users get notified before expiration of their any plan so that they do not use their main balance in due of scarce knowledge which in turn is being charged heavily.

Thanks,
Tapas pati


Comments

2 responses to “Deduction of charges without any prior notification of expiry of my data usage”

  1. Namaste Mr. Pati,

    This is to inform you that your concern listed on 12 August 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [email protected]

    We assure you that we are committed to resolving the issue to your satisfaction

    Regards
    Rakesh Kumar
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
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    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. Namaste Mr. Pati,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [email protected].

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Sandeep Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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