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Irresponsible and harassing service

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by

AdminPost
in ,

Location/place: Bangalore

Name of company/service: AIRTEL

I am extremely disappointed with the kind of harassment i had to go through to get a postpaid sim activated.I first submitted my documents on 19-jul-13,and was asked to re submit again after a week, which i did. Ever since I have been calling the representatives and the managers everyday. Each day they tell me it will get activated the next day. The sim is still not activated. It has been almost a month now, and i must have spent over Rs 500 just on calls to the representatives. Not to mention the time wasted, and the harassment i had to go through for a sim. Very shameful service. Extremely irresponsible, and not expected from a reputed Brand name like AIRTEL.

Comments

2 responses to “Irresponsible and harassing service”

  1. airtelpresence Avatar
    airtelpresence

    Namaste Ms. Sinha,

    This is to inform you that your concern listed on 12 August 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [email protected]

    We assure you that we are committed to resolving the issue to your satisfaction

    Regards
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. airtelpresence Avatar
    airtelpresence

    Namaste Ms. Sinha,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [email protected].

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Sandeep Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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