Location/place: New Delhi
Name of company/service: Samsung
Hi
I would like to narrate a miserable experience I had with Samsung and would want to share it with all.
On 4th September, 2011, I bought a 46 inch Samsung Smart 3D LED TV from Dwarka, New Delhi with the following configuration:
Model No: UA46D6600WRMXL
Version No: HQ03
S/N: 20163ZEB700589W
The warranty was for 1 year.
I paid Rupees 1,20,700 for this TV. On June 7th, 2013, the TV screen went blank all of a sudden. I called customer support and logged in a complaint and was provided Reference Number: 8435370632. The service engineer visited my home and after troubleshooting concluded that the display panel was not working and the cost of getting my TV to work would be around Rs 35,000. The reason for it going bad – voltage fluctuation even when I had been using voltage stablizer all along.
After numerous calls to service centers and emails to CEO office, i was told I would be offered 30% discount which would still amount to Rs 24,500. If I got my TV repaired, I would then have spent close to 1.5 lacs on the TV. And the warranty for this part would be 1 month.
After paying Rs, 1,20,700 and buying a high-end model of the TV, I was expecting the TV to last for at least 5-7 years without any issues. Any customer would have similar expectation, especially when you are spending such a huge amount and buying a product from an internationally acclaimed company. With a cost that steep, anybody would expect a quality product.
I have got ABSOLUTELY NO VALUE FOR MY MONEY after buying your product.
I agree that the product is out of warranty. But then if the screen went bad again after repair, what then?
With such kind of assurance that I got from Samsung folks, I am a worried and frustrated customer. Their customer service is PATHETIC and products…well…are TERRIBLE.
I would request everyone – DON’T BUY SAMSUNG TV.
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