Refund not recieved

Location/place: India

Name of company/service: Indiatimes Shopping

I had ordered a backpack from ‘Indiatimes Shopping’ and due to non delivery of the product for about 20 days (much delayed than their expected date), I had cancelled the order. But I have not received the refund yet. (Its already more than 2 months after cancellation). Each time I call them, they say your case is in progress, this time I will make sure its done and you will receive a call in next 1-2 days, but nothing happens at all. Please look into the matter.
My case id is 955526, and order number is 3002333829.


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