Rejected service for the product under warranty

Location/place: navi mumbai

Name of company/service: Shoppers Stop Ltd.

Dear Sir/Madam,

I have purchased one Houte Curry wallet (Cost Rs. 799) having 3 months warranty from shoppers stop, Inorbit Mall, Vashi, 3 months back.This product got tear out from stitches and got many cuts even after keeping that product in bag continuously. since the product was under warranty that time, so I went to Shoppers Stop and told them the problem. They said product can’t be repaired, they will be replacing that but told me to wait for maximum 10 days. I received no call from their side within 10 days so I started following up with them .Finally they replied that such product have life of only 2-3 months, they can’t repair the product nor will they replace.
Kindly help me resolve this issue.

TRX No.: 6623/144/42
SKU : 6890485
First citizen No. : 2210914400702701

Regards,
Trupti Shastrakar
Email : [email protected]
Mob. 09320012306


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