Next Retail Delay in Delivery

Location/place: Chennai

Name of company/service: Next Retail

I orderd an iphone from Next Retail (next.co.in) and was told on Monday that my product would be shipped in 2 days but its been 3 days and no sign of the shipment. Its been a total of 12 days since I placed the order even though 5-7 days delivery is what their product page claimed. They have no clue how to set expectations or service the customers!! Order number is 100027704


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