Membership complaint

Location/place: Bangalore

Name of company/service: Countryvacations

I joined country vacations on March 22-2013.
My membership number is CVBG2CLSC141522—Mohandas S Naik From Bangalore
I was told 5 yrs membership .I can see 2 yrs membership upon logging in website.
I have still not received any membership card after 4 months—many holidays have passed
Every time I call the customer care they say they need one week they are new to this issue .
Next week they will surely call me back , but that has not been happen till now .
They keep giving excuses everytime . I sent them all the required documents.-scan of pan card ,age proof of kids.
We were told that in additions to various advantages mentioned in the agreement, we can avail 30% discount on domestic air tickets and 15% on international air tickets. These discounts are on and above the lowest fare applicable for that flight on that day.
Nothing as such is seen.If Country vacation cannot process membership—they should refund my membership amount—Rs 50000.


Comments

One response to “Membership complaint”

  1. Country Vacations Response Team Avatar
    Country Vacations Response Team

    Dear Sir,The inconvenience, in regards to your membership cards is regretted. Kindly mail the complete details of your membership & issues to “[email protected]”, so as to help you and understand the issue better

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