Airtel Braodband DSL: Activation of Smart bytes pack of Rs.499 without my consent. Reference no. 36255750

Jul 28, 2013

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Location/place: Bangalore

Name of company/service: Airtel Fixedline and Braodband Services(DSL) Karnataka

My airtel DSL ID: 08040996289_kk.

Subject:
Complaint regarding- Activation of “SmartBytes-Pack” of Rs.499/-
without my consent, and when I complained to Customer care on this, they are not ready to deactivate. Reference no. for this is 36255750
(I have all the details that, I have not activated this Smartbytes-Pack of Rs.499, but still Airtel-customer-care is not ready to verify & take proper action)

My Land line number for Broadband is: 080-40996289 and My airtel DSL ID 08040996289_kk. Reference no. is 36255750.

Details are as follows:

1)In Airtel Broadband, When Browsing Internet, suddenly Popup for Airtel-SmartBytes-Pack appears automatically & this appears daily.
2) This SmartBytes Pack contains options for selecting any Pack with Increased speed paying additional Coast. This coast is in-addition to the monthly Billing amount. If one does not want to select any Smartbytes-Pack then There is a Option at the bottom of popup saying -“Or, You can continue as per your Plan” (If without selecting any option if the popup is closed then, then Popup reappears again).
3) As-usual when this SmartBytes-pack-popup appeared, I have selected the Option “Continue as per my current plan” and the Popup window also showed “You have chosen to continue as per plan” But still I received 2 messages to my mobile stating that:
Smartbytes pack of 12 GB & Rs 499/- has
been started, even-though I did
not select any Smartbytes pack of Rs.499.

4) I have immediately called the customer care & complained about this fault activation of Smartbytes-pack of Rs.499, Customer care person asked me to send the mail with screenshot of popup.
5) I have sent the mail with Screen shot.
6) The Reply from Customer care person is “We have not activated” and they also are telling that “By selecting “continue as per Plan” the option might have activated. This clearly shows that
Airtel-Customer-care person does not have proper knowledge & this person is replying without proper knowledge.
7) In My computer, I have all the proof that “I have not selected the SmartBytes Pack of Rs.499/-” but Airtel-Broadband-Services is not Verifying clearly in their server to find where the error has happened.
8) This is the second time Iam facing this problem. At First time when the same problem happened, Airtel-Broadband-Services reduced around 60% of SmartBytes-pack coast but still I had paid remaining. Yesterday again this same problem repeated.
8) I Checked in the google, Many people are facing problems on this Artel-SmartBytes-Pack.

My request is, Please take proper action related to Airtel-SmartBytes-pack Popup, so that Problem on this is solved.

Thanks & Regards,
Venkat
My Land line number for Airtel Broadband is: 080-40996289

Comments

6 responses to “Airtel Braodband DSL: Activation of Smart bytes pack of Rs.499 without my consent. Reference no. 36255750”

airtelpresence

July 29, 2013

Namaste Venkat,

This is to inform you that your concern listed on 28 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [email protected].

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[email protected]

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
venkat

July 30, 2013

Hi, this is Venkat,
I have sent the mail with Attached Screenshots on 29th July 2013 at 20:04 hrs. Related to Reference no. 36255750

Request to Verify & inquire, on the Activation of Smart bytes pack of Rs.499/- for my account without my consent.
airtelpresence

July 31, 2013

Namaste Venkat,

We would like to inform you that your concern listed 28 July 2013, has been resolved. Should you have any queries please contact airtel customer service at [email protected]

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[email protected]

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter – http://www.twitter.com/airtel_presence
Facebook – http://www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
venkat

August 1, 2013

Namaste,

The concern(Reference no. is 36255750) is NOT yet resolved. The Customer service person has asked me to wait till the Invoice is generated & asked me to come back if this additional amount of Rs.499/- is added to my Bill after bill generation.

But still my Request for you is, Please Verify & inquire, on the Activation of Smart bytes pack of Rs.499/- for my account without my selection, as I have received the E-mail & SMS regarding activation of Smartbytes pack of Rs.499/- on July 27, 2013 at 22:41 Hrs. How this has happened & why the E-mail & SMS regarding activation of Smartbytes pack of Rs.499/- was sent to me.

Thank you
venkat

August 7, 2013

Namaste,
The concern(Reference no. is 36255750) is NOT yet resolved.

I have been requesting to you from 27-07-2013, to verify & inquire regarding activation of SmartBytes pack of Rs.499 without my selection. ( This SmartBytes charges of Rs.499 has been added to my new Bill dated 06-08-2013. )

Now the complaint is: SmartBytes pack of Rs.499 is activated to my account on 27-07-2013 at 22:41 hrs without my selection. I have sent E-mail with attached screen-shots, Please check the attached Screen-shots showing that on “27th July 2013 at 22:41 hrs” My selected option was “Continue with my normal plan” but not SmartBytes pack of Rs.499, but due to some Error in Airtel Server, SmartBytes pack of Rs.499 has been activated without my selection.

I request you to immediately verify & cancel Smartbytes pack of Rs.499 which is activated to my account by Error from your side as this Popup page software runs on Your Airtel server. (check all the screenshots attached in the Email sent to you).
venkat

August 17, 2013

Airtel resolved this issue of Reference no. 36255750… they told there was some mistake in their application…