Location/place: mumbai
Name of company/service: HCL
Dear Sir,
I Sabir Khan-9320735975 from thane purchase a HCL Tablet V1 from Croma Thane Dated-4/4/13.
There are two issue which i m facing from your product and after sales service.
The HCL Tablet V1 Sr no : 113std016520
Imei :911251100365193
CC :8502842682
1. I was facing a problem of Hanging up the Tablet frequently, even
after doing reset the Tablet some time start and after the battery life 75% is utilised the Tablet get hanged up no keys are functioning and it will hang till the battery is totally drained and then after charge the Tablet and After that it will get start,
If try to watched some Video the battery get very fast exhausted and again the tablet get hanged up ,will have to reset again ,and 2-3 time same
problem persist and finally it get hanged up totally, and after the
battery get drained then only it will start after charging.
2. I have approached to Croma, they have given the address of the
Service center -Mobile point Vashi,(see the attachement), on dated 13th may’13,submitted the Tablet at the Vashi center complaint no.8502842682.
they said it will be done by tommorrow after consulting the Engineer as only have to update the software, and the software is available,but on 14th may’13, they are telling “the software is not available,and it will take more 2-3 days ”
Now the Service center is closed and the company person pradip-9930776143 and Regional head of service centerMr.Deepak-8898714999
They are not answering the phone and the customer care say go to andheri service center and take your tab ,but it is repaired or not they also don’t have any idea,
Please look into the matter immediately as this kind of sales And service by a reputed brand like HCL is just a troublesome,
there should be strict action to be taken against the company-HCL, and Alimony should be charged for harassing the customer.
Leave a Reply