Poor delivery of products and poor customer service

Location/place: Ghaziabad U.P.

Name of company/service: Evok Hindware

Hi,
I purchased F Morwen series designer wash basin along with other Queo wash basins vide sales order no. 1004so/12-13/000550 dated 31.08.2012 but water drain pipe was not supplied with this particular wash basin which fact was discovered at the time of installation. When I contacted Evok store,I was given customer care number of Hindware by the store manager Mr. Negi whereas it was duty of the seller to provide products complete and safe. However,I contacted customercare number and they told that it was not available with them. They further asked me to contact the Store. This is a different type of drain pipe not available in open market and local Evok staff, looking at its past attitude,does not seem to be of much help.
Yours Sincerely,
Prabhawati Chauhan
B-602, Apex Green Valley, Sector-9,Vaishali,
Ghaziabad (U.P.)
Mob.9958453564