more time to exchange my product

Location/place: vashi/Navi mumbai

Name of company/service: Snapdeal/online shoper

I purchase the ‘hindustan pure it’ form snapdeal online shoping. I have to recive these product at 16 july 2013 but i got the damage product. My order no is 1104947035. I have complent about this thing to the snapdeal my request no is 2555676. at 16 july 2013 at 8:00pm but more time will be passed. They have do not Exchange my product.