internet conection not working.

Location/place: jatahi,williams town ,deoghar

Name of company/service: Airtel gprs/2g

dear sir/madem,
with due respect i want to say you that 2g internet is not working at all from 3rd july 2013 in my number bearing 9934118200.and coustmer care executive is not resolving my gprs problem.my downloading speed is 25 bytes per second.
signal strength : -85 dBm
internet not working in 2g/edge mode at all
in 3g/hsdpa mode getting downloading speed in bytes per second.
so its a humble request to you to plese resolve my problem as fast as possible.

ashish


Comments

5 responses to “internet conection not working.”

  1. Namaste Mr. Kumar,

    This is to inform you that your concern listed on 16 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at [email protected].

    Regards
    Rakesh Kumar
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. Namaste Mr. Kumar,

    Further to our discussion dated 16 July 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

    We assure you that we are committed to resolving the issue to your satisfaction.

    For any queries you may have you can also get in touch with us at [email protected]

    Regards
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  3. Ashish Kumar Avatar
    Ashish Kumar

    as you had said that you will solv my internet connection problem untill now it is not been solved by you i dont know why your company is provding wireless internet if you people cant trobleshoot any problem previously internet was not working in edge mode but after my complain you people had asso blocked my hsdpa speed in hsdpa mode also now not getting downloading and uploading speed more then 125 bytes per second. ashame on technical support department of bharti airtel.

  4. Namaste Mr. Kumar,

    We would like to inform you that your concern listed 16 July 2013 has been resolved. Should you have any queries please contact Airtel customer service at [email protected].

    Regards
    Rakesh Kumar
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  5. Ashish Kumar Avatar
    Ashish Kumar

    To Airtel’s hon’ble customer support team,
    Wow its so impressive to here that Bharti airtel technical support team is awesome in resolving problem. And now I will be glad to inform that I am getting best speed of airtel which is 100 bytes per second for downloading and browsing speed is 2-4 kilo bits per second.
    I also activated 3g and I get lightening fast speed which is 2kbps maximum and 0 bps minimum.
    A kind request to you please do not call me again
    Please do not call or reply me I am bored with your day by day calls.
    Keep it up
    Thanks

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