balanc deduction without information and in illegal way. from= +919651075054

Location/place: lucknow

Name of company/service: bharati airtel mobile

sir,
airtel has deducted 30Rs from my account on the name of downloading rex pack.the No. is 9651075054
i use internet on mobile. when i was surfing on 14/07/13 in morning i suddenly got a message that i have downloaded rex pack and my 30rs were deducted and almost only 1 RS remained in my account.
sir, i even dont know what the rex pack is. and i didnot accepted any condition or message.
Sir, i use mobile office setting of internet which only use my data account, not main account, still this happened.
And when i tried to complain on 198 the call recieved first time but nobody spoke.. i tried second time then my call was rejected with an IVR responce.
Sir please resolve my problem becouse airtel has cheated me and closed all the ways to call customer care.
thank you

devesh kumar
9651075054


Comments

2 responses to “balanc deduction without information and in illegal way. from= +919651075054”

  1. Namaste Mr. Kumar,

    This is to inform you that your concern listed on 15 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at [email protected].

    Regards
    Rakesh Kumar
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. Namaste Mr. Kumar,

    We would like to inform you that your concern listed 15 July 2013, has been resolved. Should you have any queries please contact airtel customer service at [email protected]

    Regards
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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