Online Consumer Forums and Consumer Complaints Site

Jul 9, 2013

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Location/place: ghaziabad

Name of company/service: Airtel broadband

SIR ,

I am using a Airtel broadband connection (Airtel landline number – 0120-4575331, Airtel Account number : 7006137351).I have a issue regarding the bill of june-2013 i.e 26/5/13-25/6/13 . The bill number is 118116436 . The bill includes the purchase of 25gb smart bytes of Rs799 . But I would like to inform you that i have not purchased any of the airtel smart bytes . So i called up airtel customer care and they told me that purchased is done on 21/6/13 at 1:00PM .

I would like to inform you that that your Airtel customer care engineer , Mr.SUKVIR SINGH came to my house on 21 june at about 12:45 pm to solve the complaint raised by me on 20 june regarding “Frequent disconnection of internet” (Complaint number was 34443600) . Then he replaced the modem and he opened my laptop for configuring the modem at around 12:55pm and he opened the smart byte website also (Crosschecked from internet browser history) and Mr.sukvir singh purchased the 25gb smartbytes .

So i called Mr. Sukvir singh at my home on 9-july for confirming that he has purchased smart bytes. So he accepted that he opened the smartbytes website at 1:00 pm and by mistake he might have purchased the smartbytes .So i asked him to pay Rs 900 to me so he refused to pay me and asked me to call costumer care and said airtel will pay me 900rs not him..

Then i dialed the customer care toll free number i.e 198 and explained the whole issue , then customer care executive talked Mr sukvir singh and ask him to pay Rs900 for his fault , but Mr Sukvir refused to pay the amount .
So customer care executive has raised the complaint about this issue (Complaint id -35332272 ) and they said they ill look into the matter

I REQUEST YOU TO PLEASE LOOK INTO THE MATTER AND I WONT PAY RS.900 TO AIRTEL AS I HAVE NOT DONE ANY PURCHASE , THIS IS A MISTAKE DONE BY MY SUKVIR SINGH SO EITHER HE HAS TO PAY ME OR AIRTEL HAS TO PAY THIS RS.900 .AND MR SUKVIR SINGH HAS ASKED ME TO BLAME AIRTEL FOR THIS.

I EXPECT FULL COOPERATION FROM AIRTEL.

Thanking you ,
Shivam Agarwal

Comments

3 responses to “”

Airtel Presence

July 10, 2013

Namaste Mr. Agarwal,

This is to inform you that your concern listed on 09 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [email protected].

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[email protected]

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter – http://www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Airtel Presence

July 14, 2013

Namaste Mr. Agarwal,

We would like to inform you that your concern listed 09 July 2013, has been resolved. Should you have any queries please contact airtel customer service at [email protected]

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[email protected]

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter – http://www.twitter.com/airtel_presence
Facebook – http://www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
venkat

July 29, 2013

I also facing same Problem of Airtel SmartBytes.

My Complaint is regarding- Activation of “SmartBytes-Pack” of Rs.499/-
without my consent, and when I complained to Customer care on this, they are not ready to verify & deactivate. Reference no. for this is 36255750.
(I have all the details that, I have not activated this Smartbytes-Pack of Rs.499, but still Airtel-customer-care is not ready to verify & take proper action)

I have called customer care & also sent a mail with Screen shot but still they are not taking complaint.

This is the second time Iam facing this problem. At First time when the same problem happened, Airtel-Broadband-Services reduced around 60% of SmartBytes-pack coast but still I had paid remaining. Yesterday again this same problem again on 27th july 2013 at 10:41PM.

There is my Complaint:
https://consumerforums.in/airtel-braodband-dsl-activation-of-smart-bytes-pack-of-rs-499-without-my-consent-reference-no-36255750

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