Location/place: dindori madhya pradesh
Name of company/service: idea
15 days ago i activated idea blackberry plan of 15 rs./day.
3 days ago i want to deactivate that plan, by sending msg to idea but the reply i got was keyword not found. I msged the same keyword which i daily received from idea.
I called customer care n she told me tht she deactivated tht plan, but insted of deactiving that plan she activated another plan of gprs of 5rs./day.
Yesrday i want to deactivate tht plan so called c.c. N they told me method of deactivation is *800*222#, but the msg , for deactivation of that plan, i got was *800*25#. Which, in real, is a method for activation another plan.
So how they made custmor confuse and deduct their balance, and when i complain this to c.c. They told this all are done by u.
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