Location/place: Mumbai
Name of company/service: rediffshopping
I had placed an online order for a Coffee maker with Rediff online shopping.
The product was for Rs 259 + shipping charges Rs 80.
Oder was placed on 26th June 2013 and was delivered on 29th June 2013. Mode of payement was cash on delivery.
The nozzle of the coffe maker was bent and loose.
I had send an email to the rediff support immediately. They were supposed to revert in 2 working days.
But there is no response yet in spite of calling several times.
below are the deatails of the email:-
when????????/
do u want me to get in touch with the consumer forum.
and also publicize this issue on the social networking site.
Rediff.com one of the worst ever online shopping exp.
From: “rashmi shrikant velekar”
Sent: Wed, 03 Jul 2013 13:45:39
To: “Rediff-Support”
Subject: Re: ‘Rediff=013-488-664’ Need urgent replacement for order no 8185999
Still waiting for your executive to repond!
From: “Rediff-Support”
Sent: Sun, 30 Jun 2013 19:20:05
To: “rashmi shrikant velekar”
Subject: ‘Rediff=013-488-664’ Need urgent replacement for order no 8185999
Dear Customer,
Thank you for contacting us.
This is a system-generated response to acknowledge the receipt of your e-mail. Our Customer Service Executive will respond to your email within two working days.
Until then, you can also check for information on Rediff Business Solutions FAQ’s (Click here-http://hosting.rediff.com/faq) & for information on Shopping or Order status FAQ’s (click here-http://support.rediff.com)
Please Note: Kindly do not change the Subject line when replying via email since it contains the reference number allotted to your e-mail. This interaction is being tracked through the above reference number.
Regards,
Rediff Customer Support
—–Original Message—–
From: rashmi shrikant velekar [[email protected]]
Sent: Sunday, Jun 30 2013 6:59PM
To: [email protected] [[email protected]]
Subject: Need urgent replacement for order no 8185999
Hello,
My order no is 8185999 which was placed on 26 th June 2013. It is Braveo latte maker which was delivered to me on the 29th June 2013 by Velocity.
The product is faulty. The nozzle is bend and loose.
Please give a replacement as soon as possible
Attached here is the snapshot of the same.
Regards,
Rashmi Velekar
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