Cheating

Location/place: Hyderabad

Name of company/service: Mahindra First Choice

I faced very bad situation in my second visit to Mahindra First Choice Madeenaguda Branch, Hyderabad on 296\2013,Job Card No 38484, Invoice No 8000071861, what I observed is Irresponsibility, Cheating, Bad Communication, More Waiting… etc, fully frustrated. I really worried why people have to choose MFC service? Who is having very bad Service Design and in-experience technicians?

In Simple terms:
1) I gave my vehicle for general servicing on 296\2013 and delivered on 027\2013 with incomplete work done. Proof: job card
2) They said water servicing completed, when I opened all door and dicky I noticed full of dust without clean in front. Proof: Service delivery Man and Security Gaurd
3) Fuel tank Door lock was damaged, for that issues technician suggested to change the wire as it is completely damaged, and said cost around 550/-Rs + service changes, I accepted and asked to replace, but due to no stock they put my vehicle in their center for 4 days and delivered without solution. Maruthi showroom technician replaced only lock(not wire) in 2 mins and charged 23 Rupees. See how efficient technicians are there in MFC? They even don’t know what is correct problem Proof: job card and Maruthi show room bill
4) Changed Linked roads by saying those are damaged, but in relativity they are in very good conditions, I am having old linked rods with me and show in maruthi service center and they suggested no change required: Proof: Old linked rods
5) Bill they given for regular service only (RS 2957/-), they did not given bill for Linked Rods, Bud flaps, Bonnet Rod clip saying system is not working, Total amount collected from me is RS 4112/- Proof: Invoice Bill

Issue 1: They took 4 days to deliver with incomplete work. (Irresponsible and in-experience technicians)
Issue 2: Incorrect Bill, provided bill RS 2957 /- instead of RS 4112/- (cheating)
Issue 3: Incorrect technical analysis, Fuel tank door lock damage, instead they said wire problem and coated high amount (cheating and in-experience technicians)
Issue 4: Incorrect technical analysis, Linked Rods are fine, but changed unnecessarily (Cheating and in-experience technicians)