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No broadband speed as per guaranteed agreement

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AdminPost
in ,

Location/place: Pune

Name of company/service: Reliance Communications – Broadband service

I am using Relinace communications Broadband with below details
Consumer Id – 339216885126
Name – Imran Patel
Speed as per bills should be 12mbps

Since last 5 months I have been getting speed of 256 kbps or 512 kbps. I have complained about this to the company on phone (customer care) as well on email repetatitively.

Till date they have not sent any service engineer nor refunded any amount of money.

I have been not able to book tickets apply for university admissions and do online transactions due to slow speed. I have been paying them full money since last 5 months even after not getting speed and have asked them for wavier and penalty but of no use.

Hope filing a complaint here wll solve the issue

Comments

2 responses to “No broadband speed as per guaranteed agreement”

  1. RCOMcare Avatar
    RCOMcare

    Dear Customer,

    We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

    Cheers,

    RCOMcare

  2. RCOMcare Avatar
    RCOMcare

    Dear Customer,

    As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

    Cheers,

    RCOM Care

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