Location/place: Vapi, Gujarat
Name of company/service: Eureka Forbes Ltd.
I had bought Eureka Forbes Vacuum Cleaner- Trendy Model thru M/s. Sur Sangam Electronics, Navalkar Wadi, Caves Road, Near Railway Station, Jogeshwari (E), Mumbai on 06-03-2012 vide Bill No, 23942. However, the VC was never working properly from day one. It used to start only sometimes and that too would work only for 2 to 3 minutes.
First, we lodged a complain with the local service centre of the Company in Vapi. But, no one attended telling that since we have bought the same from Mumbai they would not give service in Vapi.
After this, I specially went to Mumbai and handed over the VC to the Supplier for checking and repairing. Unfortunately, he too returned saying that it was repaired but the machine was never working.
The problem is if it starts, the machines gets hot immediately and it would stop automatically after 2 to 3 minutes.
Again, we contacted local service centre. Somebody came and checked it at my residence, He told me that he would come next day and take the VC for repairing. However, till date, nobody has come. That Gentleman of the Company is not even lifting my mobile calls.
I am helpless. I have not even used the VC for 1 hour also from the date of buying.
I, therefore, request to look into this matter and ensure that I get my VC replaced by new one and pay me a sume of Rs. 20,000 as compensation for harrassment and cost for continuous follow-up and wastage of tiime and energy.
Thanking you.
Manish Shah
+91 9898003688
Flat No. A1-403, Avenue Residency,
Near Himmatsinh Park,
GIDC, Chharwada, Vapi – 396191
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