Location/place: Mumbai
Name of company/service: www.housefull.co.in
Complain against: www.housefull.co.in, Customer Support: (022) 6723 9800 / 9786/ 02264640081
Booking No:
995024613278
order no.27540
Traking No. (HDC No): 9950/2013/1940
Managing person: [email protected]
The most UNPROFESSIONAL and UNRELIABLE company I have EVER dealing with “Houseful Furniture”. I ordered for my furniture (wooden cot, wardrobe, side table, center table) on 23rd June 2013, with clear instructions to deliver it only on 29rd June 2013 as I had to shift with my family at new ordered location. On the Day of delivery, of course no one called me. Multiple calls to the call their customer (Un)care I was only getting the response saying that they will call me. They were not ready to pick the phone even. I called more than 25 times, each time they used to put me hold for infinite time. The whole day from 12 noon I was waiting alone at a new location till 9:30 PM night as they were telling that your product has been dispatched and is about to reach. Even though they did not deliver those items. Finally I returned back to my place at night 10:00 PM. Two times I got message saying “goods has been dispatched and you will receive the same today” (9950/2013/1940). At least those pathetic customer (un)care executives had to inform me when I was calling them continuously that they can’t manage to deliver this today so that I could go for other work.
I don’t know what to do now. Or what action should I take against them.
If you could help me regarding this to be delivered tyhe product or just to cancel this order and to refund the amount immediately so that I can purchase the same from others as I’m in trouble with my family-got shifted at new place without a single furniture piece.
Waiting for your favorable action against them.
Regards,
Atulyanand Singh
9819591927
[email protected]
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