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Wrong Deduction by Airtel

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by

AdminPost
in ,

Location/place: Gwalior (M.P.)

Name of company/service: Airtel

Dear Sir,

This is a complaint against AIRTEL.

My prepaid Airtel number 7898285959 is on international roaming to UAE, and balance is getting deducted without any usage

Rs 20 deducted on 24/06/2013
Rs 99 deducted on 25/06/2013

Details :
Name : Varun Varma
Address : 118, Behind P & T colony, Thatipur, Morar, Gwalior
DOB : 31/10/1985

The same complaint was made to Airtel Customer Care via e-mail on 25th June, but still no response from them other than the computer generated receipt. Even the complaint Id was not provided.

With all the above details, please do the needful to resolve the issue as early as possible.

Thanks & Regards

Varun Varma
+971 504737855
[email protected]

Comments

3 responses to “Wrong Deduction by Airtel”

  1. Airtel Presence Avatar
    Airtel Presence

    Namaste Mr. Varma,

    This is to inform you that your concern listed on 30 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at [email protected].

    Regards
    Rakesh Kumar
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. Airtel Presence Avatar
    Airtel Presence

    Namaste Mr. Varma,

    This is to inform you that your concern listed 30 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [email protected]

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  3. Airtel Presence Avatar
    Airtel Presence

    Namaste Mr. Varma,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [email protected]

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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