Cheating and harassment thereafter

Location/place: Mumbai

Name of company/service: vodafone

I bought a new vodafone connection month ago and in application form asked for data pack activation.

after activation i also subscribed for sms package of which i have sms sent and rec from vodafone confirming that my service will be activated in 72 hours.

one fine day i got a call from vodafone stating that i am crossing my credit limit because i am not subscribed to any value added services.

i went to vodofone store and they admitted their mistake and promised to settle my account.

then i lodged a complaint for sms goof-up.. attaching snapshot of sms received from vodafone for activation of the service.

but to my surprise i got a reply that i have been charged correct without giving any attention to facts of the case for which i have evidence.

on raising issue vodafone guys are not replying now. they make fake claim that they will reply in 2 working days which is not the case.

also i have found that they have adjusted only 1445 is adjusted against total billing of Rs. 2660.40.

now i dont know whom to address my complaint because these people are useless and they have very poor customer attender.

my no 7506055744
alternate no 9930300568

complaint ref no. made to vodafone: [#2839206] 650031713, 650031498, 650031124 and 650030690 1360168850, 647789739 and 647789065