Location/place: Kolkata
Name of company/service: bigflix
I had created an account in bigflix.com last month through facebook. I had provided my credit card details while registering the same. To mu utter surprise they had renewed my account for Rs. 249/- without even contacting me through email ,sms or any phone calls. When I tried to find the contact details of the company it was not mentioned anywhere in their website.They have a store in Infiniti Mall, Mumbai, when I contacted the store before I could say anything the gentleman himself said that you must have been charged in your credit card. He asked me to send a mail in this regard at [email protected] , when I asked to provide me with the contact number, he said the company has instructed him not to share any numbers but except email id. This shows how may customers have been cheated in this way.
I sent a complain in this regard to the respective email id. In return there was reply from unknown person stating that they had sent reminder on 23rd June’13 on [email protected] informing that my subscription is due for renewal. When I confronted that this was never sent to me or communicated , they sent the mailer on 28th June at 02-33 am stating my account is due for renewal & will be debited on 26th June.
This company should be barred from being doing any business through such malpractices & refund the amount immediately. Moreover when they have not mentioned any contact number & Infiniti Mall store person confirming the malpractices shows the cheapness of the owner of this company. They should be strictly penalised.
I would want to make aware everyone of this cheaters & recommend strong actions alongwith refund of my money immediately.
Thanks & Regards
Rohan Narayan
#09830961388
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