Location/place: Pune
Name of company/service: Maruti Air courier and Cargo Pvt Ltd
i am pankaj kolte from surat who made a courier from surat to pune dated 20/06/2013 docket no 360432576 which was a envelope containing medical prescription of my sister on the envelope i wrote phone nos of both my pune home and mine no too. i hoped i made everything clear to reach the courier to the destination with out any trouble. to my surprise it didnt reached pune on 24rd so i was curious where the problem was i tried calling pune office on no 9890625646 which was supplied to me by surat office. on receiving the call person said it will be delivered today as we were getting problem finding your address but on 25th also i didnt received the call and on calling again i was told that the delivery boy named Mr. Murti was ill and he had to go suddenly to his home and he had taken my docket with him by mistake i thought it was genuine problem and to wait for another day as they promised me to deliver it at any cost on next day early in the morning. on 26th i called again to the office and offered that i can get my courier picked up by their office and they gave me Mr. Murti’s mobile no 3970273868 and told me he is on the way and i can call him i called Mr. Murti but he cutted all my calls i thought he must be driving vehicle and i should wait till evening in evening i again called to the office and was told it will be delivered before 8 at any cost if not he will personally visit to Mr. Murtis home and get it delivered. but same story repeated and it wasnt delivered. so on 27th i got to your website and got pune office no 020-4120 5655/4120 5656 called their and surprisingly was told that the home was in not reachable area to it was delivered back to surat office but on tracking it in website it showed
Shipment Progress for AWB No. 360432576
Date Time Location Activity
27/06/2013 1936 HUB-BOMBAY,IN. SHIPMENT SENT TO SURAT
22/06/2013 0959 PUNE SHIPMENT OUT FOR DELIVERY
so i again called pune office and asked for the no where i can complaint as there is no such thing as complaint on the website i was given no of Mr. Surendra
9860419361 who seemed to be cooperative at that moment he took pimpri branch person in telephonic conference and i was told that it will be done in 2 hrs at 1:00 in the afternoon i waited till 6:00 and started calling again to pimpri office and was told same story that they will deliver it at any cost today before 8:00 . after 8:00 on calling both nos. 9860419361, 9890625646 both told me they are driving and they will give me a call but only 9890625646 called back and told me that he had made a complaint about mr. murti to their director i was furious and i asked him his superiors no but he said he wont be able to give me the no . i tried calling Mr. Murti and surprisingly he picked up my call he asked me for docket no and then the cutted my call and switched offed. my sister got admitted in hospital and they weren’t able to get the documents they needed on time. and just to make clear i made exactly 69 calls to pune office in these 7 days time… they all should at least once go through about section in your website what it says these guys even dont bother to call me once ?? what should i do please suggest
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