Location/place: Flat No. 204 , Gharondha Triveni Apartments,Secunderabad
Name of company/service: IFB – company , Rep: Rishi Agencies
I have also checked the complaints list in this, I understand that the allotment for complaints Redressel of IFB Machines are not scrutinised properly and are not given to right hands, who are competent of repairing the excellent machines.
Even I suffered the same, the machine which worked excellently for the past 15 years – T2400 IFB – washing machine, was not able to repair by the so called technicians. They made me wait for spare for 3-4 weeks and later repaired it, but the replacement of Motor is not properly done and has failed. They charged me hefty Rs. 10750/- + transportation charges of the Washing machine to their workshop and now it is lying dead. M/s. Rishi AGencies , Hyderabad is given the job for repairing and after giving complaint now again, they are not properly executing the job and have not finished the job satisfactorily. They say again I have to pay for the replacement of Motor. Actually all Mechanical parts are warranted for atleast 6 months from the date of repairs and Electronic parts for 1 month or so as my knowledge goes.
I asked them , the motor which was never touched worked for more than 15 years , is a wonder , and your replacement of motor for 15 days is extremely a sorry state of affair.
How come the German Technology is being spoilt and IFB Name is being tarnished is a sorrow state. After seeing so many complaints and non-redressal of the same properly,
I feel IFB is loosing custromers, for the Great Machine.
I request the IFB industries to speedily check the loop holes and redress their system and also request to repair my favourite Machine and put it back to NOrmal soon or else I may have to seek justice at the other sections.
Hope you check up your & boost your Marketing professional also , by going thro’ my mail.
Thank you, Expecting soon from U.
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