Location/place: Mumbai
Name of company/service: Hindustan Unilever
I have ordered Pure It Germs Kit on 08-June-2013 (order no RFS 2969942). Customer care has confirmed that I will get the refill kit in 72 hours and if delayed then kit will be offered free of cost. I had not received the refill kit hence I had called again on 11-Jun-2013 then customer care executive has confirmed that kit will be delivered by tomorrow at free of cost but same was not delivered. I called again on 25-Jun-2013 i got reply form customercare executive that order is not delivered due to some technical issue and you have to place new order. Company is making false statement saying Kit will be offered free of cost if not delivered in 72 hours.
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