Tikona Broadband service

Location/place: Gurgaon

Name of company/service: Tikona Broadband Service

Hi,

It has been 5 days (15-06-2013) when I got this Tikona broadband installed at my home. After installing the connection he said the connection will work fine with no problems. But to tell you the truth once he left the broadband never worked. I have registered multiple complaints in customer care and speak to senior executive (Mr. Imran) and he said problem will be rectify it’s my promise but problem still going on these 5 days i have called multiple time to customer care and they people accepted that problem with Tikona but broadband never worked. I want my entire Rs 2950.00 to be refunded to me immediately and the connection should be taken off right now. I will never recommend Tikona to anyone in my circle because they entertain with customer. It was my mistake. I think you have still a very long way to go in this industry. Please stop cheating people and refund my money.

User ID – 1108641793
Mobile # 9871572516

Thanks
Khurshid Alam Ansari


Comments

2 responses to “Tikona Broadband service”

  1. Tikona Care Avatar
    Tikona Care

    Dear Customer,

    Kindly accept our apologies for the inconvenience faced by you. Please be assured that your concern listed June 21, 2013 has been noted and our team is working on addressing the same.

    Regards,
    Tikona Care

  2. “Dear Mr. Alam,

    Greetings from Tikona.

    As per our conversation on July 23, 2013 all issues with your service has been resolved and waiver of Rs. 303/- has been processed against your account which will reflect in your next bill.

    We appreciate your patience and kind support.

    For any further issues/queries, you can contact us on our toll free number 1-800 209 4276 or you can reach us at http://forum.tikona.in

    Regards,
    Tikona Care

Leave a Reply

Your email address will not be published. Required fields are marked *