Extremely poor service by Renault – India for my car Renault Duster RXZ 110 PS option pack

Location/place: RAMPUR, UTTAR PRADESH

Name of company/service: RENAULT INDIA

Dear Sir,

This is to bring in your kind notice that, I have purchased Renault Duster RXZ option pack 110 PS diesel variant top model from Dee Dee Motors Dehradun on 22/02/2013 under 0% depreciation insurance policy with Registration no. UK06 Z 1122 in name of Adarsh Kumar Agarwal.

My car got accidental and I gave it for repair to Renault Dehradun ( Dee Dee Motors ) on 27/04/2013 where i have been committed to take my vehicle in a maximum of 30 days ie by 26/05/2013 by Mr. Bhandari ( Service manager – Renault Dehradun phone no. 08477005314).

To my Irony, I have not received my vehicle yet, and whenever I call Mr. Bhandari ( Service manager – Renault Dehradun) he gives excuses of part being imported for my vehicle as a reason of delay for giving my car. The part which he excuses are top sheet and the dashboard of vehicle. There is no proper justification for such a long delay in availability of parts to dealer if the car is assembled in Chennai factory, India.

I complained the matter to the company customer care as well but even they are not responding with a reason of delay in service. Both dealer and company are blaming each other for the delay in service.

I am very much dissatisfied by the fact that a company like Renault is not able to provide good after sales service for the thing it is known for. I don’t know the whether its company or the dealer who is responsible for the delay but right now I am very much annoyed and dissatisfied.

I have also complained to consumer forum, Indian automobile association,leading website portals and media for the issue I have faced with.

Kindly help me in resolving my problem at your earliest.

Kind Regards,
Adarsh Kumar Agarwal
Phone no. – +91-9412587678, +91-9456429992