Location/place: Noida
Name of company/service: Make My trip / Hotel booking
This is to submit my written complaint for above mentioned booking ID. I booked four night five days plan with makemytrip and got confirmation vouchers and personal confirmation from rep Sahil Kaul. I have all documentary proofs for the same. I gave a confirmation check call on 14th and was duly confirmed by Sahil Kaul for all set. Here on 15th evening I drove 12 hrs to reach Dharamshall with my family ( two small kids) and got the message that my booking is not confirmed and that Hotel has clearly communicated Makemytrip for the same. in Middle of night I had no place to stay with small kids. I called up Sahil kaul and He confimred he will call back after checking and post this call He switched off his mobile. I tried reaching complaint cell they put me on hold for 15 mins. I asked to tranfer the call to customer support head , they refused. they even refused to give me customer service head or senior executive. This is ridiculous, completely unprofessional and cheating by Makemytrip. This is is how you treat customer and do false booking. This is how you cheat people. I had to search for a good hotel and finally at 11 O clock in night after searching for three and half hours I got a room for my family. I have no choice but to file a law suite against make mytrip. Get this incident narrated properly on social networking sites, I and family was literally on road. I hope and wish someone senior in customer support have a look at this email and set accountability. My money anyway will be recovered by court of law. My sincere advise to all fellow travellers, not to use Makemytrip. Regards
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