Disconnection of My airtel Broadband services

Jun 14, 2013

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Location/place: Hyderabad

Name of company/service: Airtel

I was using the airtel fixed line and broadband services for which I’ve given the disconnection request on 23rd May 2013. After registering my complaint, I received many calls from airtel to confirm my decision. Instead of confirming for disconnection, they cancelled my request on 31st May. When I approached airtel then they said that the request was cancelled since I wanted to continue my connection. On 1st June they have registered new request for the same thing. On 4th June, the second request was closed and third new request was registered for the same thing. Now they again closed the previous request and raised the 4th request.

Now I’ve received the full bill for the previous month for which I’ve supposed to pay only for 20 days. Still the connection is active

This is the worst kind of harassment of customer made by Airtel

Please find my details below:
Name: abhishek sahu
Landline no: 040-40163030

Comments

4 responses to “Disconnection of My airtel Broadband services”

Airtel Presence

June 15, 2013

Namaste Mr. Sahu,

This is to inform you that your concern listed on 14 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [email protected]

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[email protected]

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Taranjot Saini

June 15, 2013

Same thing happened with me but in a different manner – Airtel services got banned by Ghaziabad Authority – GDA on April 27th and we got to know the same thing on May 19th that too upon a heated conversation to repair the connection.
I have got 2 bills and have been asked to make the payment else court summons will be followed. Airtel is a fraud company – have lost the reputation and harassing customers.
Mr. Sahu, pls keep me posted with the updates on your case.
[email protected]
Airtel Presence

June 18, 2013

Namaste Mr. Sahu,

Further to our discussion dated 14 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [email protected]

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[email protected]

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter – http://www.twitter.com/airtel_presence
Facebook – http://www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Airtel Presence

June 19, 2013

Namaste Mr. Sahu,

We would like to inform you that your concern listed 14 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [email protected]

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[email protected]

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter – http://www.twitter.com/airtel_presence
Facebook – http://www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Disconnection of My airtel Broadband services

Comments

4 responses to “Disconnection of My airtel Broadband services”

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