Online Consumer Forums and Consumer Complaints Site

billing issues

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by

AdminPost
in ,

Location/place: pune

Name of company/service: Tata photon

hi
i was using a tata photon device last year but i somehow lost it,
i called customer care to deactivate my account, they said You need to clear your pending bills, on th same time i cleared my bill online and he said that they have sent a request and account will be deactivated.
after month i got a call to pay the bill, and customer executives are threating me to pay the bill or they ll send a legal notice.
today itself i got a call from delhi high court.
Now please tell me what has to be done, because if i have deactivated my account i dont think i need to pay the bill.

Comments

2 responses to “billing issues”

  1. Tata DOCOMO Avatar
    Tata DOCOMO

    Dear Customer,

    Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link – http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html (operating from 8 am to 12 midnight) to get your query resolved through a Live Chat with our Customer Care executive.

    Thanks and Regards
    Customer Care
    Tata DOCOMO.

  2. Tata DOCOMO Avatar
    Tata DOCOMO

    Dear Customer,

    Since we have not received any details from your end we assume that your issue has been resolved. In future should you require any assistance we request You to call Tata DOCOMO helpline on 1860-266-5555 or visit the live chat link: http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html (operating from 8 am to 12 midnight.) Alternatively you can also mail us your concern to [email protected].

    Thanks and Regards
    Customer Care
    Tata DOCOMO.

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