Location/place: Mumbai
Name of company/service: Vodafone
My number is 9029907111
I opted for a corporate plan of rs 699 in pune location of vodafone.
And then changes my service provider from TATA Docomo to vodafone under confirmation from vodafone store VASHI that you can get that plan by mailing to [email protected]
But after MNP, they told that your number is of mumbai and you opt for pune plan it is not possible.
Then I told them if this was the case then you have to tell me earlier so that I can choose another operator.
Now they gave me two option –
1. remain with us 90 days and then changes the service provider. — They dont take care of customer. I went from pune to mumbai to opt for that plan and for MNP but they treat customer very bad.
It is their fault and they say that we are sorry for our miscommunication and we cant do anything.
If it is their fault, then Why I have pay for their miscommunication. ebery day I have to spend more than 1 hour in customer care and they pay also 50 paise charge for 3 minutes.
Why always customer has to suffer even if the mistake is not done by him.
why always customer has to sacrifice for the plan given by this service provider.
2 2nd option they gave to me to buy a new connection.
I already said them if I have to get a new connection then why I went from pune to mumbai for the MNP.
I told them I use this number from last 2.5 years and I want to be with number and if I opt for new connection then I have to buy a new phone.
But they can’t understand the customer problem.
I told them that I will not have any problem if you can give me the plan comparable to 699 for mumbai location.
I will adjust it. But they told I have to spend rs 1300 -1400 for that plan because they dont have any plan related to that for mumbai location.
Do you think that is the proper resolution.
And then they send the message that based on your feedback your complain is resolved but they dont take any feedback from me.
Please Can you take care of this and take action against them.
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