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1 YEAR HARRASEMENT – WRONG BILLS AND NO SERVICES

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AdminPost
in ,

Location/place: PUNE

Name of company/service: TIKONA

Hi am using a Tikona connection since 2 years, last year i have changed the address, and tikona person came and installed the device at new address after long delay.
after shifting to new address the problem started, the service have become pathetic and the worst part is tikona dont have my updated address in their system. 😮
i have applied for cancellation but they havent actioned it and keep on sending me the bills which are totally of non usage. and also many commitments not fulfilled.
now am out of services since 2 months and hampering my work.

and they keep on calling for bill payment, which i have not used and i have to explaint this to each and every representative who calls me for this.

am taking a serious action on this, am planning to inform my society members (society of 200 flats) not to take any Tikona connection.

Comments

2 responses to “1 YEAR HARRASEMENT – WRONG BILLS AND NO SERVICES”

  1. Tikona Care Avatar
    Tikona Care

    Dear Customer,

    Kindly accept our apologies for the inconvenience faced by you. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKJ286 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [email protected].

    Regards,
    Tikona Care

  2. Tikona Care Avatar
    Tikona Care

    Dear Customer,

    Gentle Reminder
    This is to follow-up on your concern listed on June 9, 2013. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [email protected] mentioning your assigned reference number TIKJ286 in the subject line.

    Regards,
    Tikona Care

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