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Refund for payment from tata docomo

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by

AdminPost
in ,

Location/place: Bangalore

Name of company/service: Tata docomo

Hi
I had tried to recharge rs 200 two times on 27th May,but it had failed and rs 400 had been deducted from my bank account.I got message that my balance will be updated to my account in 4-5 working days.but it has been 10 days but I haven’t got my money.Payment reference number for failed transaction are MCRP3005203075 AND MCRP3005199085.I have attached bank statement.Whenever I talk to customer care they told you will get money in 4-5 working days.Please help me to get my money back.My Phone no is 9945220529

Comments

2 responses to “Refund for payment from tata docomo”

  1. Tata DOCOMO Avatar
    Tata DOCOMO

    Dear Mr.Ranjeet,

    We have received your complaint and we will ensure it is resolved soon.

    Thanks and Regards,
    Customer Care
    Tata DOCOMO.

  2. Tata DOCOMO Avatar
    Tata DOCOMO

    Dear Mr.Ranjeet,

    We tried to speak to you personally on your number to understand your concerns regarding the recharge issue. However, we are unable to contact you, since your call was not reachable.

    Hence, we would like to inform you that as per your complaint docket number PRRG12829937 our concerned team tried to call you but unable to establish the contact, Further we would like to inform you that due to failed transaction your amount will be credited back to your bank account with in 5 to 7 working days.

    Thanks and Regards,
    Customer Care
    Tata Docomo.

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