Location/place: Online Recharge
Name of company/service: Airtel
I did online recharge of prepaid mobile No. 9766244699 for Rs. 333/- on 21.05.2013. Airtel gave credit of Re.1/- talktime, and debited Rs.295.37 as Processing Fee and Rs. 36.63 as Service Tax. I think this is a clear case of cheating and loot from consumer. I have never seen processing fee of Rs 295.37 out of Rs. 333/-. The company should set right wrongdoing.
Namaste Mr. Wankhede,
This is to inform you that your concern listed on 02 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at [email protected]
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[email protected]
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter – http://www.twitter.com/airtel_presence
Facebook – http://www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste Mr. Wankhede,
This is to inform you that your concern listed 02 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [email protected].
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[email protected]
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter – http://www.twitter.com/airtel_presence
Facebook – http://www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste Mr. Wankhede,
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [email protected].
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[email protected]
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter – http://www.twitter.com/airtel_presence
Facebook – http://www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
I made a recharge on my airtel number last night. I tried with my first debit card which was not processed due to some erro from the bank, i got a text from airtel saying ” ur trans id 072746 has failed since payment was declined by your bank. pls contact bank for details. In 15 minutes i got a text from my bank sating my money was debited to Info.VIN*BHARTI AIRT. i called customer service nobody received it, today i called 3 times and they say they will pass it to senior executive and they hang up the call. Its a matter of 50 rs, but obviously 50 bucks is not a big amount. I have been with Airtel for years now and I am disgusted with this behavior. I am definitely switiching over to another provider. SHAME ON YOU FOR LOOSING A CUSTOMER FOR 50 BUCKS!
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