Location/place: Ghaziabad UP
Name of company/service: StarCJ
I purchased two mobile phones from StarCJ in last week of April, Mobiles got delivered with incomplete invoice which were not authenticated by the service center as invoice misses IMEI numbers, I contacted StarCJ numerous times on their Call center center based in gurgaon for first couple of days I requested their agents to send me invoice with my IMEI numbers but they failed to deliver then I asked for their TL initially it was declined but after 2 more calls I got one of their TL named : Brijeshy I explained issue to him he commited a solution which I never got I contacted STARCJ and Karbonn via email then after 6 days I got Invoice for one of my mobile but for second mobile I still struggling to get invoice, Their call-center is not taking issue seriously and every day I have to spend 30-40 minutes on call without any solution
Today I called again and Agent says that I’ll get call back in an hour which obviously I haven’t got they denied any senior on floor to accept my call they are not showing any courtesy towards their value customers
Pramindra Nath Sharma
[email protected]
9873002963
Order numbers :
20130428039688
20130420036900
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