Wrong recharge details given on Airtel website

Location/place: Bhopal

Name of company/service: TCS

On the Airtel website it is shown under the prepaid recharge vouchers that on recharge of Rs 375/- customer will get talktime of Rs 425/-.But when i did the recharge i got only Rs 395/-.I called on help desk of airtel where they told me that plans have been revised on 13th may,2013 & gave me n numbers to contact for resolution but nobody picked up the call.
Airtel is making fool of its customers..if they cannot update their site they should shut it down


Comments

2 responses to “Wrong recharge details given on Airtel website”

  1. Namaste Ms. Pawar,

    This is to inform you that your concern listed on 23 May 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [email protected]

    We assure you that we are committed to resolving the issue to your satisfaction

    Regards
    Rakesh Kumar
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. Namaste Ms. Pawar,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [email protected].

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Deepak Mohod
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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