Location/place: Mumbai
Name of company/service: Arts of Woods, Goregaon
Shop Details:
Arts Of Wood
343/2739, Link Road, Motilal Nagar No 2, Goregaon West, Mumbai – 400104
9768150438
(022) 65617330, 65617336
I am having one of my worst experiences with this shopkeeper. It seems we have made big mistake by making a deal with Arts of Wood Goregaon.
We ordered a customized dining table. We were asked to pay 40% advance at booking. Till first day it was okay. After that whenever we tried to call to check status, we clearly shown directly or indirectly that there is no value of customer for this shopkeeper after you have paid advance amount.
After raw table & chairs were ready, we were asked to check – which was off course good. While checking we found wood in one of the chair is broken and we requested them to replace that particular part and they agreed that it will be changed.
Finally after delay of 1 week, we were asked to check final table before delivery. Please note, we were not told ever before that we will need to pay full amount in shop only. After we checked table, we were forced to pay full amount and we were rudely told there is no option for payment after delivery at home. I had run to ATM to get money for full payment.
When finally furniture arrived, we luckily spotted chair was still broken but he had tried to polish that piece so that it’s visible. When we complained & didn’t agree to keep it – he told he will replace chair.
Now its three weeks I am still waiting for chair. Their complaint number, 9768150438, given on bill is switched off. Mails are bouncing from given email ID. Only option I have is to call on number of salesmen. When I requested salesmen for owner number, I was told “owner is on 1 month vacation & his numbers is switched off & whatever you want to say, say to me”. This salesman speaks very rudely and most of time doesn’t even pick phone.
I am not really sure to whom I can complaint now.
Kapil Kathuria,
Powai Resident
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