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WRONG PLAN IS ACTIVATED ON MY MOBILE 9818583886 and adjustment of his bill

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AdminPost
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Location/place: Gurgaon

Name of company/service: Airtel

Hi,
This is Awadhesh Kumar and I had Airtel prepaid No 9818583886. Before two month I had apply for Mobile no portability (because I was getting better plan in Vodaphone), then Airtel executive call me and given plan 199-CUG(Special Value plan), which is for corporate customer and then one Airtel executive came to office and given me new SIM. I had provide necessary document for that(my Employee ID, and etc). But on my mobile no. 199 some other plan is activated. I have sent request many time to provide me correct plan 199-CUG(Special Value plan) and also adjust my bill according to this plan. But till now I have not got any solution of this problem.

Comments

3 responses to “WRONG PLAN IS ACTIVATED ON MY MOBILE 9818583886 and adjustment of his bill”

  1. airtel Presence Avatar
    airtel Presence

    Namaste Mr. Kumar,

    This is to inform you that your concern listed on 16 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at [email protected].

    Regards
    Rakesh Kumar
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. airtel Presence Avatar
    airtel Presence

    Namaste Mr. Kumar,

    Further to our discussion dated 16 May 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

    We assure you that we are committed to resolving the issue to your satisfaction.

    For any queries you may have you can also get in touch with us at [email protected]

    Regards
    Sandeep Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  3. Airtel Presence Avatar
    Airtel Presence

    Namaste Mr. Kumar,

    We would like to inform you that your concern listed 16 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [email protected]

    Regards
    Sandeep Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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