Refund My Money

Location/place: Delhi

Name of company/service: Vodafone

I M still waiting please suggest me what i do because nobody listen my complaint and still waiting for right justice please help me out this fraud………..company

Thanks & Regards,
Amit Soni

From: NodalDEL
To: [email protected]
Sent: Wednesday, 8 May 2013 5:00 PM
Subject: Re: Services on new Vodafone 3G Data Card Plz Refund My MONEY [REF:455198832497]

Dear Mr. Soni,

Thank you for your time to explain your concern regarding dongle refund on your Vodafone Mobile Number 9711775576.
We sincerely regret the inconvenience caused to you.
We would like to confirm you that we have forwarded the details of your concern/ request regarding the dongle refund, to our specialized Vodafone care team. Your service request number is 442854902. We request you to kindly provide us 48 working hours to get it resolved.
In case you need further assistance, please do call or email us. We will do our best to help you.

Martin Sheen
Nodal Office
Vodafone Delhi
Contact numbers:
Nodal office: +91-98116 99317 Available between 9:30 a.m. to 6 p.m. (Monday to Friday)
Fax: +91-9811000009
E-mail: [email protected]
Website: www.Vodafone

From: Amit Soni
To: “[email protected]” ; “[email protected]”
Cc: “[email protected]” ; “[email protected]” ; “[email protected]” ; “[email protected]”
Sent: Tuesday, 7 May 2013 2:32 PM
Subject: Re:REMINDER-2 Happy To Help: Re: Reminder-1, Happy To Help: Re: Fw: Services on new Vodafone 3G Data Card Plz Refund My MONEY

Reminder-2

Dear Martin Sheen,

To: “[email protected]”
Cc: “[email protected]” ; “[email protected]” ; “[email protected]”
Sent: Saturday, 4 May 2013 1:46 AM
Subject: Re: Reminder-1, Happy To Help: Re: Fw: Services on new Vodafone 3G Data Card Plz Refund My MONEY [REF:443749020629]

Dear Martin Sheen,

Still Waiting For Your Reply and Right Justice Please Help Me Out Thing Phishing Things.My service request number is 438999093. I give You 48(Mail Date-27/04/2013 and you revert me on 30/04/2013 and today is 04/05/2013)working hours to get it resolved but still not receive any call or reply by mail so revert me on urgent bases.
From: NodalDEL
To: [email protected]
Sent: Tuesday, 30 April 2013 6:32 PM
Subject: Re: Reminder-1, Happy To Help: Re: Fw: Services on new Vodafone 3G Data Card Plz Refund My MONEY [REF:443749020629]

Dear Mr. Soni
Thank you for your email dated 27/04/13 regarding the payment issue for your mobile number 9711775576.
We sincerely regret the inconvenience caused to you.
We would like to confirm you that we have forwarded the details of your concern/ request regarding the payment issue, to our specialized Vodafone care team. Your service request number is 438999093. We request you to kindly provide us 48 working hours to get it resolved.
In case you need further assistance, please do call or email us. We will do our best to help you.
Happy to help,

From: Amit Soni [mailto:[email protected]]
Sent: Saturday, April 27, 2013 12:35 PM
To: Nodal Delhi (DEL-NE), Vodafone India
Cc: Appellate Delhi (DEL-NE), Vodafone India; vodafonecare.del; CORPORATECAREDEL (DEL-NE), Vodafone India
Subject: Re: Services on new Vodafone 3G Data Card Plz Refund My MONEY

Dear Martin Sheen,

As per Telephonic discussion i sending you again CAF Scan Copy and Receipt Scan Copy please resolve this matter on serious note,

I M Waiting For Right Justice

Thanks & Regards,
Amit Soni
+91 9711775576

From: NodalDEL
To: [email protected]
Sent: Thursday, 25 April 2013 7:05 PM
Subject: Re: Reminder-1, Happy To Help: Re: Fw: Services on new Vodafone 3G Data Card Plz Refund My MONEY [REF:436273418863]

Dear Ms. Soni,

Thank you for your email dated 23/04/13 regarding unable to call on toll free number on your mobile number 9711775576.

We sincerely regret the inconvenience caused to you.
We tried to reach you on your mobile number 9711775576 on dated 25/04/13 but could not reach you. We would like to confirm you that, as per our records, the e-mail Id is not updated in your Vodafone account 9711775576. Hence we request you to kindly send us an e-mail from your registered e-mail Id so that we can address your query/ concern/ request.
Further, we would like to inform you that you can update your registered e-mail Id by sending an SMS ?EMAILemail Id? to 111(Toll free from home network). We assure you that on receipt of the SMS, your e-mail ID will be updated in our records within 2 hours.

In case you need further assistance, please do call or email us. We will do our best to help you.
Happy to help,

Martin Sheen

Nodal Office
Vodafone Delhi
Contact numbers:
Nodal office: +91-98116 99317 Available between 9:30 a.m. to 6 p.m. (Monday to Friday)
Fax: +91-9811000009
E-mail: [email protected]
Website: www.Vodafone.in

REMINDER-2

Dear Concern Person,
I told you give me some proof my complaint I visit your dwarka Vodafone store yesterday Mohit is attend me regarding my query. I tell every detail regarding my problem and query He told me I am not accept without I receive any request from our office side you tell them they mail mark in our Vodafone store team leader Mr Nitin Arora after that I resolve this query you think I m mad many times I visit your Vodafone store I m not free person ok that’s I m last & final time write you the complaint please resole it on very critical and urgent bases.

Waiting For Right Justice I M Waiting For Your Positive Response. Refund My Money.

Thanks & Regards,
Amit Soni
+91 9711775576

From: acknowledgements
To: [email protected]
Sent: Thursday, 18 April 2013 1:42 PM
Subject: Happy To Help: Re: Fw: Services on new Vodafone 3G Data Card Plz Refund My MONEY

Dear Customer,
Thank you for writing to us.
This is an automated response to your email. We will respond to you within 2 working days.
We also hope that you have taken care of the pre-requisites to file this appeal. To know more, click here.
Manage your Postpaid account online – anytime, from anywhere. Register for My Vodafone on http://in-mg61.mail.yahoo.com/neo/. To know more about My Vodafone,click here
You can also activate/deactivate services easily via SMS. To view the list of commands, click here.SMS the command to 111(toll free) and the service would be activated/deactivated accordingly.
For quick access to your account information, please dial *111#
HOW TO MAKE ONLINE PAYMENT
Making payments for your Vodafone mobile phone is really simple. All you have to do is to choose one of the following easy methods:
? Make a quick online payment via Quick bill pay for any Vodafone postpaid bill onhttp://www.vodafone.in/
? Recharge any Vodafone Prepaid connection via Recharge online on http://www.vodafone.in/ or navigate to Vodafone live! on your handsets.
? Make a payment via the comfort of your home on M-Shop by calling 53333 (toll free) or sms to 53333. To know more about Vodafone M-Shop, click here
? Simply log on to www.vodafone.in/myvodafone.
? Pay via any of the Self Service Kiosk machines.
In the meantime, if you need any further assistance, please do call us :
For any queries on our products or services, call Vodafone Care on + 91-9811098110 from any phone or 111 from your Vodafone mobile phone anytime.
For any complaints, service activation/deactivation and tariff change requests, you can call 198 (toll free) from your Vodafone mobile phone.

Happy to help,

Manish Jain
Appellate Authority

Contact numbers
Vodafone Care
For enquiries : 111 or +91- 9811098110
(Toll free from Vodafone mobile phones within the home network)
For complaints/requests : 198 (toll free)
Appellate number : +91- 9811090001
Fax number : +91- 9811098114/9811000009
E-mail : [email protected]
Website : http://www.vodafone.in/
Pre-requisites while filing an appeal:
The docket number of your appeal will be communicated to you shortly. And your appeal will be decided within 3 months from the date of its filing.
My Vodafone
Pay your bill, activate services, change your talkplan and do lots more on My Vodafone onhttp://in-mg61.mail.yahoo.com/neo/
By logging on to My Vodafone, you can
? View and analyze your bill/account statement
? Pay your bill/security deposit
? Change your talkplan/billing address and send us billing and tariff related queries
? Request for a duplicate bill
? Activate and deactivate services
? Activate Roaming
? Order a new SIM card and block your old one

Waiting For Right Justice I M Waiting For Your Positive Response. Refund My Money.

Thanks & Regards,
Amit Soni
+91 9711775576

From: VodafoneCare
To: [email protected]
Sent: Thursday, 4 April 2013 1:28 PM
Subject: Re: Fw: Services on new Vodafone 3G Data Card Plz Refund My MONEY [REF:402739425192]

Dear Mr. Soni,

Thank you for your email dated 29/03/2013 regarding the refund of security amount for your mobile number.

We would like to inform you that as per the feedback received from our Specialized Vodafone Care Team, we request you that you kindly visit the same Vodafone store (list enclosed) with the same data card and forward a request for refund the security deposit and the same will be delivered at you r billing address within 45 working days.

However we would like inform you that if you face any concern regarding same kindly send us a confirmation mail which Vodafone store will you interest to visit so that we can assist you with the best possible manner.

In case you need further assistance, please do call or email us. We will do our best to help you.
Happy to help,
Ravi Raj
Vodafone Care
Contact numbers:
Vodafone Care: 111 or +91-9811098110
Fax number: +91-9811098114/9811000009
E-mail: [email protected]
Website: www.vodafone.in

Dear Concern Person,

I visit your Vodafone store many times but nobody reply my questions second thing what will I show there they should believe and refund my money because both your side very big communication gap so i want my money with your some proofs any confirmation letter or any sms, Mail.

Thanks & regards,
Amit Soni
+ 91 9711775576

From: VodafoneCare
To: [email protected]
Sent: Thursday, 28 March 2013 12:50 AM
Subject: Re:Fw: Services on new Vodafone 3G Data Card Plz Refund My MONEY [REF:390000912474]

Dear Mr. Soni,
Thank you for your email dated 13/03/2013 regarding the not active for your mobile number.
We sincerely regret the delay in replying to your e-mail and the inconvenience caused to you.

We would like to request you that you kindly visit the same Vodafone store (list enclosed) to collect the security amount of your non active Vodafone number.

Further, we would like to inform you that you may also confirm us that when you will be visited at the Vodafone store then we can assist you with the best possible manner.

Dear Concern Person,

I Want My Money Refund I Don’t Want Active the Services Please Refund My Money On Priority Bases,

Waiting For Right Justice,

Please Do Needful,

Thanks & Regards,
Amit Soni
+91 9711775576

From: VodafoneCare
To: [email protected]
Sent: Friday, 15 March 2013 6:23 PM
Subject: Fw: Services on new Vodafone 3G Data Card Plz Refund My MONEY [REF:365655999636]

Dear Mr. Soni,
Thank you for your email dated 13/03/2013 regarding the not active for your mobile number.
We sincerely regret the inconvenience caused to you.
We would like to confirm you that we have forwarded the details of your concern/ request regarding the not active, to our specialized Vodafone care team. Your service request number is 416042167. We request you to kindly provide us 48 working hours to get it resolved.
In case you need further assistance, please do call or email us. We will do our best to help you.
Happy to help,
Ravi Raj
Vodafone Care
Contact numbers:
Vodafone Care: 111 or +91-9811098110
Fax number: +91-9811098114/9811000009
E-mail: [email protected]
Website: www.vodafone.in

________________________________________
From: Amit Soni
To: [email protected]
Cc: [email protected]; [email protected]
Sent: Wednesday, 13 March 2013 12:10 PM
Subject: Fw: Services on new Vodafone 3G Data Card Plz Refund My MONEY

Dear Concern Person still i m waiting for your reply and waiting for my money but there no response from your side as per telephonic discussion i m again sent you CAF and Receipt Scan copy Please find the attachment,

I m waiting for right justice,

Thanks & Regards,
Amit Soni
+91 9711775576

— On Sun, 20/11/11, Amit Soni wrote:

From: Amit Soni
Subject: Services on new Vodafone 3G Data Card Plz Refund My MONEY
To: “[email protected]”
Cc: “[email protected]”
Date: Sunday, 20 November, 2011, 1:15 PM
Hello,

Today is 20th Nov.Dis-casting Ur Side no reply sum thing positive response.

I M WAITING FOR RIGHT JUSTICE SOLVE THIS MATTER SERIOUSLY.

Thanks & Regards,
Amit Soni
09711775576
—– Forwarded Message —–
From: Amit Soni
To: Vodafonecaredel (DEL-NE)
Sent: Wednesday, 9 November 2011 1:34 PM
Subject: Re: Services on new Vodafone mobile number
Hello
As per you email i am forwarding you the all details along with the attachments.
Please find the attachment also.
* Attach scan copy of Customer agreement form
* Attach scan copy of Cash Receipt
* DSA/Agency Name :- M/s Intouch Solution Pvt. Ltd.
A-42, naraina industreal area. Phase 2, Near Batra Banqueat Hall New Delhi – 110028.

* Sim Number :- EH281001168037.
Thanks & Regards
Amit Soni
09711775576

________________________________________
From: Vodafonecaredel (DEL-NE)
To: “[email protected]”
Sent: Tuesday, 8 November 2011 3:40 PM
Subject: Services on new Vodafone mobile number
Dear Mr. Soni,

Thank you for writing to Vodafone regarding the services on your new Vodafone mobile number.

We would request you to kindly provide us with the following details, so that we can check your concern regarding your new Vodafone account:

? Scanned copy of CAF ( Customer agreement form )
? Cash receipt
? DSA/Agency name
? Complete SIM number

We assure you that on receipt of your confirmation details, your concern will certainly be checked within 72 working hours.

Assuring you with best of our services and we value your association with us.

Happy to help,
Vodafone Care
Uma Maurya
Contact numbers:
Vodafone Care : 111 or +91-9811098110
Fax number : +91-9811098114/9811000009
E-mail : [email protected]
Website : www.vodafone.in

_____________________________________________
From: Amit Soni [[email protected]]
Sent: 06-Nov-2011 16:20
To: [email protected]
CC: [email protected]
Subject: face comitment and refund of amount

Hello

Its very surprise that after all of this you r making fun of me. Its an shamefull act that what i am writing in my email u r not bother to read it full and sending me answeri I am writting you that which number gaven by your excuitive is allready using by someone alse and i am not talking about mobile number, I am just asking you gays that please took that data card back which u geven me with fake number and commitment and refund me my hard erned money. so please not sent me again this kind of stupit email and reslove this matter ASAP.

In the waiting f Justice by right,

Amit Soni
09711775576

From: Vodafonecaredel (DEL-NE)
To: “[email protected]”
Sent: Monday, 31 October 2011 5:03 PM
Subject: Services on Vodafone mobile number 9953682940

Dear Mr. Soni,

Thank you for writing to Vodafone regarding the services on your Vodafone mobile number 9953682940.

We would like to confirm you that, the e-mail Id from which we have received the e-mail is not updated in our records. Hence, we request you to kindly update your e-mail Id by sending an SMS ?EMAILemail Id? to 111. Post updation of your email ID in our records; please send us an e-mail from your registered e-mail Id so that we can address your appropriate concern details to be mentioned as per concern.

We assure you that on receipt of the SMS, your e-mail ID will be updated in our records within 2 hours.
Assuring you with best of our services and we value your association with us.

Happy to help,
Saloni Dargan
Vodafone Care
Contact numbers:
Vodafone Care : 111 or +91-9811098110
Fax number : +91-9811098114/9811000009
E-mail : [email protected]
Website : www.vodafone.in

_____________________________________________
From: Amit Soni [[email protected]]
Sent: 30-Oct-2011 20:39
To: [email protected]
CC:
Subject: Services on Vodafone mobile number

Hello
on that day when your excutive came t deliver that data card, that time he gave me a number -9953682940 but when i asked him for a good number so he said me that when a confermational call came from our office then told them, they will gave u new number number. And the same when they called me they gave me a new number ( which i don’t remmaber) but next day when i cheacked both of the numbers were in allready in use from last one year.
So please do the needful ASAP.
Thanks
Amit Soni
09711775576
From: Vodafonecaredel (DEL-NE)
To: “[email protected]”
Sent: Sunday, 30 October 2011 11:15 AM
Subject: Services on Vodafone mobile number
Dear Mr. Soni,

Thank you for writing to Vodafone regarding the services on your Vodafone mobile number.

On going through the details mentioned, we noticed that there is no mobile number mentioned in your e-mail. We therefore request you to kindly provide us with your data card Vodafone mobile number at the earliest in order to expedite your concern.

We also request you to kindly ensure that your Vodafone number is mentioned in every correspondence sent to us.

We assure you that on receipt of your Vodafone mobile number, we will certainly assist you in the best possible manner.

Assuring you with best of our services and we value your association with us

Happy to help,
Aakansha Bisht
Vodafone Care
Contact numbers*
Vodafone Care : 111 or +91-9811098110
Fax number : +91-9811098114/9811000009
E-mail : [email protected]
Website : www.vodafone.in

_____________________________________________
From: Amit Soni [[email protected]]
Sent: 29-Oct-2011 13:55
To: [email protected]
CC: [email protected]
Subject: refund the payment for fake commitment

Hello,

I Amit Soni purchase a postpaid data card for my personal use on dated 24th of Aug. 2011 and one of your executive named HARI (9811888272) came at my residence and he pitch me an new plan 399 rupees monthly rental plan in which i can use unlimited uses of 3G internet services because i am working with a cor prate company so i get convinced so i gave him an entail payment of 1500/- to him.

But after 2 days when i called customer care regarding about this services then i got to know that there is not any plan of 399 and my card is running on the 899 monthly rental plan with 3G services. and when i visited Vodafone store 2 times but they said that they are unable to help me so please tell me where i should go for justice.
my data card details are:-
Name – Amit kumar soni
IMEI no – 356222042087833
payment recipt No – 104625
agency name – Intouch Solution Ltd. A 42, naraina Industrial Area Ph-2, Near Batra Banquet Hall. new delhi – 28
Add – L 65, New mahavir Nagar, Gali No 20. First Floor near jai shiv dairy tilak nagar new delhi 110018.
Sim No – 81001168037.

Looking for an positive response from you.

Thanks
Amit Kumar Soni
09711775576

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