Location/place: Surat
Name of company/service: Samsung
I have a Samsung Refrigerator, Model: SG629EESWH, purchased on 10-04-2006 from PUSHPA AGENCIES, opp. gandhi smruti, timaliyawad, surat.ph: +91 261 2470220,
i had problem in refrigerator, for that i registered complaint on 4th may 2013 on toll free: 18002668282, ,in return service man visited my place and told me that compressor had failed. it will take 2 days and will charge Rs.5500/. i agreed. but since than i have call samsung customer care toll free and samsung local service office (+91 261 2780175) everyday 6-7 times. but in reply they just were just fooling me and making excuses and non-sense reasons saying engineer is not here, he will come by today evening at your home, he is on way with compressor. as on today i.e 9th of may 2013 there is no person taking responsibilty. again than i called toll free number to ask who is the local service head person. i came to know its Mr.JIGNESH TAILOR (+91 261 2780175) i called up again and i ask the operator at local office, that can you pass the telephone line to your senior or head person Mr.JIGNESH TAILOR, operator replies, he is lunch, than again, he is not in office. i asked for his contact number. operator says we are not allowed. i asked for the number for engineer also but they did not gave any number.
Samsung service centre is Making Fool of the Consumers and in surat, gujarat its for sure.
why am i so sure, because this is my second time. i am suffering from the same company and same product.
i have mentioned below the name and address and other details
Samsung service centre (Surat, Gujarat)
No.1 & 2, Harish Nagar, Below Sardar Bridge,Near Gujarat Gas Circle, Adajan (P) 0261-2780175
G-18,Sakuntal Comp,B/S sanghvi tower,Gurjrat gas circle,Adajan main road,Adajan (P) 0261-4018282
my details:
Complain No.: 8422835392 (Registed on 4 may 2013)
Customer : Amit Mangukiya
Nandeshwari Soc, Next to Shakti Tower, LH Road, Surat, Gujarat
Registered Contact: +91 94271 11000
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