Location/place: New Delhi
Name of company/service: Star CJ Live
This is in Regards to the Vacuum Cleaner purchased by Star CJ Live on 25/04/2013 under the Order Ref: 20130425042083 for Rs: 2195. The Vacuum Cleaner was delivered on 27/04/2013.
I had used the Vacuum Cleaner on 28/04 for 10-15 mins and cleaned my carpet and when I checked the Vacuum Unit it was too hot and the Plastic body of that was completely deform from its shape. I had purchased this item after the demo seen on Star CJ live and in that demo they use it continuously for about 30 mins. Assuming the same I had used it for 10-15 minutes but the quality of the product was so low that it cannot even tolerate the heat of the motor and completely deform from its shape.
I had called the Star CJ HD and logged the Complain. The complain Number : 20130425042083. I had received the call from Star CJ on 29/04 and spoke to Yunus and he informed that they ahd sold many pieces of this product and did not received any complaint so they won’t provide the refund of the product. but I am very much sure that this product quality which they show in television and claim to be very good is completely false and I need this product to return back and get my refund.
Kindly look into the matter and please intervene to resolve my issue.
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