Delay in warranty claim

Location/place: Dimsagar, Agartala

Name of company/service: Electrolux

Sir, My wife purchased an Electrolux AC in Oct.2008,from M/S Sunny Traders, AK Road, Agartala.The compressor had warranty for 5yrs.In Aug.2012, the AC went out of order due to malfunctioning of the compressor.
Complain was lodged with the Dealer, complain no-645,dt-7/9/12.The dealer assured that the malfunctioning compressor will be replaced within a month or so. Subsequently he directed us to M/S Rafco,AK Road, Agartala,
suggesting that they are the local service agent.But in spite of repeated request no one came forward to get the compressor replaced, till date.


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