GOODS NOT RECEIVED WHEN RETURNED FOR CHANGE IN SPECIFICATION

Location/place: INDORE

Name of company/service: TELEBRAND INDIA PVT LTD

I HAVE WRITEN SEVERAL MAILS TO THE COMPANY M/S TELEBRANDS INDIA PVT LTD, MUMBAI.
FOR GOODS NOT RECEIVED FROM THEM WHICH I HAD SENT THEM BACK AS THERE WAS A CHANGE IN SPECIFICATION.
I BOUGHT THIS GOOD ONLINE FROM THEIR WEBSITE WWW.TELEBRANDSINDIA.COM

I AM ENCLOSING A COPY OF THE MAIL SENT TO THE COMPANY

TO: [email protected]

SUBJECT: perfect shaper body slimming shaper

dear sir,

i have purchased a product from u recently named as PERFECT SHAPER BODY SLIMMING SHAPER. i had ordered for XL size and it is not fitting me. so i would like to get it replaced to a bigger size XXXL for the same. so kingly tell me the procedure for the same and my shipping details are as follows.

kunal agrawal,
8, manorama gunj,
agra bombay road,
rajendra bhawan,
indore – 452001
madhya pradesh

8085333603

can i go to your indore office to get my product changed.

i have been trying your phone no. 022 40989529 from a very long time and everytime i call it says authorization failure. but spoke to ur other no. 022 40989500 from where i got the email address.

REGARDS
KUNAL AGRAWAL

THERE IS NO RESPONSE AT ALL ON THE CUSTOMER CARE NUMBER WHEN EVER I CALL THEM THEY SAY THE OPERATOR IS BUSY TO ATTEND THE COMPLAINT AND IF I CALL TO PLACE AN ORDER THEY TRANSFER THE CALL. AND WHEN THE CALL IN TRANSFERED AND WHEN I TRY TO REPORT IT. THEY SAY PLS CALL THE CUSTOMER CARE DEPARTMENT WHICH NEVER TAKES CALLS

PLS DO SOMETHING FOR THE SAME

I AM FOLLOWING UP WITH THE COMPANY SINCE 17/09/2012. AND THEY ARE NOT RESPONDING. I HAVE THE COPY OF TH INVOICE, I HAVE THE COPY OF THE COURIER P.O.D. WHICH I HAD SENT THE GOODS BACK TO. AND ALSO THE COMMUNICATION WHICH I HAD SENT THEM THRU MY MAIL ACCOUNT.

I WOULD BE HAPPY IF THEY REFUND MY MONEY OR SEND THE PRODUCT BACK TO ME IN XXXL SIZE.

THANKING YOU AND ASSURING YOU OF OUR BEST COOPERATION.

KUNAL AGRAWAL
9826045400
8085333603