Deduction of money twice

Location/place: gwalior

Name of company/service: Union bank of India

i had done an online bill payment on 14th march 2013 and the transaction was successful but the bank had deducted d money twice, in regard of this i registered a complient on the compleint centre of bank by the phone and got an assurence from them that it’ll be credited in my account in 6 working days but still no respose is there. Please help me.


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