Location/place: New Delhi
Name of company/service: Epson India
Dear Concern,
We hereby out into your kind notice that we have purchased a printer of Epson i.e., “Epson Stylus TX550W Inter Multi Function Printer”, on 2 years back. The printer’s cost was approx INR 12,000/-.
Now, it has stopped working & it was facing problem in printing. Thus, we have contacted to the service centre on Epson situated in Karampura, New Delhi to repair. According to them the Print Head of the Machine is not working & it’s needed to be changed. Surprisingly, when we have asked about the price they have given us a quotation in which the price is INR 7,338/- of the part plus INR 495/ services charges.
Now, our concern is that it is not at all justified that a part of a printer worth of Rs. 12000/- (which price is now a days Rs. 8400/-) would be more than Rs. 7000/- i.e., 61% of Printer’s price.
We need your valuable inputs on the matter. Please suggest whether we could file a complaint to Consumer Forum India.
Looking forward to a cooperation from you.
Best Regards,
Admin deptt.,
Metro Infrasys Pvt. Ltd., New Delhi-64.
Contact No. +91-11-28117545
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