Location/place: Hyderabad
Name of company/service: Whiplpool
Respected Sir/Madam,
I Purchased a AC from whirlpool 8 months back which costed me Rs.34,000. Every thing was working fine before i planned to change my flat.
Last week i was to shift my flat from one location to another location.
Since my A/C is under warranty, I register a request (SR:- HD0313016457) with whirlpool to install my AC to a new location. They told me that i will have to make a payment of 1,500 rupees on which i agreed. Their engr came to my place the very next day, however the engr who visited my home was not at all experienced and did not knew how to install a ac. He was handling the unit very roughly, i even asked him to handle it with care but he said nothing will happen and asked me not to worry.
While installing the ac he broke my indoor unit. I had a word with the manager of that engr and a manager named Sunita(Ph#040-23321216) promised me to replace the broken unit with a new one.
After 5 days of this incidence Sunita gave me a call and told me that she has bought a new indoor unit for me and she will be sending a engr to install the new unit.
The engrs who came for the second time told me that the unit is new but after using it i came to know that the unit which they provided is a older one. It is not giving any cooling effect, it is same as a fan.
I don’t have any clue what to do. Their customer care is not responding to my complains and they don’t even talk properly. Customer Care told me that they cannot help me in this case.
When i registered the request through the customer care then they should help me out if my product was broken by the representative.
Please suggest me where i should go. I want to file a case against whirlpool for cheating me and causing me mental harassment, loss of service and loss of money.
Waiting for your precious advises and looking forward to hear from you.
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