Location/place: CHENNAI
Name of company/service: SBI CREDIT CARD
i was using SBI Credit Card No.4317 5750 2676 2121 during the year 2005, just in 4 to 5 month of usage of this card i was shocked to find a number of wrong debits in 2 or 3 statements which were all connected to insurance of sbi insurance company for which we have not given any authentication. immediately i called the call centre and gave them all details and requested for reversal of all those wrong debits, they
reversed some of the small amounts but did not reverse an amount of Rs.3518/-. i spoke with the call centre representative for nearly a month. but it was not of any use. i sent letters explaining the wrong debit to both sbi credit card section and sbi insurance company, for which i have supporting
documents. i also have all the credit card bill from the first month of usage to prove that there were number of wrong debits. i have paid in full for the amount which i used, but kept pending the wrong debit amounts alone. soon i started receiving threatening calls from the SBI collection department
they started harrasing me every day talking rudely over phone. while this was going on a collection epresentative came to my place and promised that if i pay a sum of rs.400/- this card would be
closed and the problem would be solved. i also have the receipt which he gave but as promised they did not send any closing letter but reflected my name in the CIBIL after that we never had any communication with them.
but now suddenly in 2013, that is after nearly 8 years. the collection department have started calling me again and asking me to pay an amount of Rs.55,000/- and are troubling me that this amount is still pending in my account. i have explained to them about the full history, but are not ready
to clear this problem, but instead are calling me every day and talking to me very rudely from the following numbers 044-43931349, 044-43931341. they have started harassing me again over phone
how can anyone make payment for the services which they have not received. why should one suffer for the deeds which they are not connected in any way.
i do not want to deal with the collection department any more as they have already cheated us by
collecting an amount promising closure of this problem.
kindly help me to solve this problem
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