Online Consumer Forums and Consumer Complaints Site

wrong billing

—

by

AdminPost
in ,

Location/place: 86/3. p majumdar road,kolkata 700078

Name of company/service: tata docomo

sir,
i took a tata docomo broad band iwireless internet connection (no 09230195561).it was free for 2 months,and for this i paid rs.1300/-.after one month i lost the dongle.immediately i informed to customer care to stop the service,and took another tata docomo connection.
now they are sending me bill for rs 2000/- (approx)and threatning me to pay the bill.
i had talked to their customer care dept .more than 6 times,every time they informed me that they will take necessary action.
inspite of that their legal dept. threatning me to pay the bill.
in this connection i request you to take necessary action.
thanking you
diptendu pattanayak
86/3,p majumdar road
kolkata 700078
mob 9433453790

Comments

2 responses to “wrong billing”

  1. Tata Docomo Avatar
    Tata Docomo

    Dear customer,

    We have received your complaint and we will ensure it is resolved soon.

    Thanks and Regards,
    Customer Care
    Tata DOCOMO.

  2. Tata Docomo Avatar
    Tata Docomo

    “Dear Customer,

    We tried to speak to you personally on your number to understand your concerns regarding the billing issue. However, we are unable to contact you, since your call was not reachable.

    Hence, we would like to inform you that your device has been disconnected on 03-NOV-12 the amount of Rs. 1792.15/- has been adjusted in your number on 09-APR-2013 and there is an outstanding amount of Rs. 169.85 and no issue now.

    Thanks and Regards,
    Customer Care
    Tata Docomo.”

Leave a Reply

Your email address will not be published. Required fields are marked *