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Not installing my Airtel Digital TV after repeated requests

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Location/place: HYDERABAD

Name of company/service: Airtel Digital Tv

Have raised my first request to re-install my Airtel Digital TV at my new locaion last Friday and the requet no is 29456353. No one called me or attended to this. Then again I called them and raised another request after expalining and complaining to them that my first request is not attneded to and they raised another request and the request no is 29501760. Against this request too no one called me or came to install my equipment.I callled them again and spoke to their escalation manager and they promised that it will be attended to immediately but until now no one bothered to call me to resolve my issue. To my surprise I just received an SMS stating that my second request is resolved. But until now is not resoved and there is another request under 29536978 is raised yesterday.

Comments

3 responses to “Not installing my Airtel Digital TV after repeated requests”

  1. Airtel Presence Avatar
    Airtel Presence

    Namaste Mr. Reddy,

    This is to inform you that your concern listed on 04 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at [email protected].

    Regards
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
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    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. Airtel Presence Avatar
    Airtel Presence

    Namaste Mr. Reddy,

    Further to our discussion dated 04 April 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

    We assure you that we are committed to resolving the issue to your satisfaction.

    For any queries you may have you can also get in touch with us at [email protected]

    Regards
    Deepak Mohod
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  3. Airtel Presence Avatar
    Airtel Presence

    Namaste Mr. Reddy,

    We would like to inform you that your concern listed 04 Apr 2013 has been resolved. Should you have any queries please contact Airtel customer service at [email protected].

    Regards
    Sandeep Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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